Return & Refund Policy
Return & Refund Policy
Effective Date: May 14, 2026
At Shell & Joke Shop, we want you to be satisfied with your purchase. This Return & Refund Policy applies to orders placed through shelljokeshop.co.uk.
1. Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Return Eligibility
To qualify for a return, the item must be:
- In the same condition as received
- Unused and unworn
- In its original packaging with tags
- Accompanied by proof of purchase
3. How to Start a Return
To request a return, please contact us at:
Email: support@shelljokeshop.co.uk
If your return request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval may not be accepted.
4. Damages and Issues
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Please contact us right away so we can evaluate the issue and resolve it promptly.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, plants, etc.)
- Custom or personalized products
- Personal care items
- Hazardous materials or flammable products
If you are unsure whether your item is eligible, please contact us before returning it.
6. Sale Items
Items purchased on sale or clearance may not be eligible for return.
Gift cards are non-refundable and cannot be returned.
7. Exchanges
To exchange an item:
- Request a return for the original item
- Place a new order once the return is approved
8. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
9. Contact Us
If you have questions before or after placing an order, our support team is here to help.
Shell & Joke Shop
Fore St, The Quay, Looe PL13 1AS, United Kingdom
Phone: +44 1503 262284
Email: support@shelljokeshop.co.uk