FAQ
1. Where is Shell & Joke Shop located?
Shell & Joke Shop is located at:
Fore St, The Quay, Looe PL13 1AS, United Kingdom
You can also visit us online at shelljokeshop.co.uk.
2. What products do you sell?
We offer a variety of products including:
- Toys
- Joke & novelty items
- Gifts
- Shells & seaside souvenirs
- Accessories
- Seasonal items
Product availability may change throughout the year.
3. How long does shipping take?
Estimated delivery times:
- Economy Shipping: 5–8 business days
- Standard Shipping: 3–4 business days
Orders are usually processed within 1–3 business days.
4. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email.
5. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Discover
- Diners Club
- Shop Pay
- UnionPay
All payments are processed securely.
6. Can I return my order?
Yes. We offer a 30-day return policy for eligible items.
Returned products must be unused, in original packaging, and accompanied by proof of purchase.
7. What should I do if my order arrives damaged?
Please inspect your parcel upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
8. Can I change my shipping address after ordering?
Address changes are only possible before the order has been dispatched.
Please contact us as soon as possible if you need to update your address.
9. Do you ship internationally?
Shipping availability depends on the destination country and shipping provider availability at checkout.
10. How can I contact customer support?
If you have any questions before or after placing an order, our support team is here to help.
Shell & Joke Shop
Fore St, The Quay, Looe PL13 1AS, United Kingdom
Phone: +44 1503 262284
Email: support@shelljokeshop.co.uk